Returns Policy

We allow up to 7 days from the date of delivery to request your return or refund. Our goal is to make sure you are completely satisfied with the items you order. To begin processing any type of return, please send an email to our customer service team at CONTACT@AURACRIB.COM

 

• Returns postage is paid for by the customer.

• Include in your email subject line: Replacement/Refund Request for (#Order Number)

• Clearly state in your email: Full name used for the order, clear close up videos or photos of the issue and description of the issue.

• We do not accept replacements/refunds, except for order issues.

• Manufacturing faults DO NOT include: Damaged packaging, marked, dented or deemed "defected", or general wear and tear

• Please note, all items must be in the original packaged condition in order for us to accept your return.

• Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your replacement/refund.

• For refunds, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. We want to get this taken care of for you as soon as possible. Please feel free to reach out to us if you have any questions regarding your return.

Cancel your order:

• We are only able to cancel an order within 24 hours of placing. We cannot cancel orders if your order has been boxed and shipped.